Latest News from NHBUG (see also our Service updates page)

It was announced this week that Hertfordshire County Council has been successful with its Bus Service Improvement Plan (BSIP) submission to the Department of Transport, receiving an indicative £29.7m to deliver new transport schemes and initiatives.
Let's hope the promised improvements come to pass. They are certainly needed!

We have heard good reports about Herts Lynx, the on-demand bus service operating in North and East Herts. Have you used, or tried to use, this service? If so please let us have your feedback.

Stevenage BUG held a meeting in March, in which, among other things the continued poor service operated by Arriva in Stevenage and North Herts was discussed. If you have any reports of services being cancelled or failing to arrive let them know at
In contrast, there was praise for the good service operated by UNO. Unfortunately they have few services now in North Herts. They do run is a useful service 635 from Hitchin station to Hatfield via Stevenage.

The 84 route from St Albans to Potters Bar has been saved, but with a reduced route. Operated by Sullivans it now ends at PB. There has also been a hefty fares increase.
Potters Bar bus users are hoping to persuade them to restore the New Barnet part of the route.
See the Information Update which has been issued by Hertfordshire County Council on this service.


Passenger Charter
NHBUG, along with Stevenage Bus Group and others have input ideas to a 'Passenger Charter' being developed by Intalink.
We asked that a commitment to genuine real-time information is included and raised the point of how such a charter would be enforced against a non-performing operator.
Stevenage Group put forward a charter currently being used by Rural East Lothian (REBUS) which could be used as a template for Hertfordshire.
The REBUS charter can be seen at:
Your comments are welcome. Please contact NHBUG ( ) if you have any suggestions on this or any other bus-related issue.